Refund policy

Product Refund Policy

All sales are final. Due to the nature of our products, we do not accept returns, refunds, or exchanges.

If your order arrives damaged or broken, please contact us at paulakersch@botanicallycurious.com within 7 days of delivery and include a photo of the damaged item. We will gladly send a replacement at no additional cost.

If you are unsatisfied with a product for any reason, we want to make it right. While we cannot offer refunds, we are happy to provide store credit toward a different product. This courtesy is limited to two qualifying purchases per customer within a 12-month period.

In the rare event of an unknown allergy or sensitivity that prevents you from using one of our herbal products, please contact us within 7 days of purchase. We will work with you to provide store credit toward an alternative product.

Thank you for supporting our small business. Every product is carefully crafted in small batches, and we appreciate your understanding of our policies, which help us maintain the quality, safety, and integrity of our products.

Event & Service Cancellation Policy

We understand that plans can change. To ensure we can best serve all of our clients and guests, we ask that you review our cancellation policy before booking.

  • Events & Services: Cancellations made at least 24 hours before your scheduled event or appointment are eligible for a refund. Cancellations made less than 24 hours in advance are non-refundable.
  • Missed Events & Appointments: If you miss your scheduled event or appointment, Botanically Curious may, at our sole discretion, offer the opportunity to reschedule. While we will do our best to accommodate you, rescheduling is not guaranteed, and Botanically Curious is not responsible for providing a replacement session for missed appointments or events canceled with less than 24 hours' notice.
  • Group Bookings (5 or More Guests): Due to the additional planning required for larger groups, bookings for five or more guests must be canceled at least 36 hours in advance to receive a refund. Cancellations made less than 36 hours before the scheduled event are non-refundable.

Thank you for your understanding and cooperation. These policies help us provide the best possible experience for all of our guests.